First of all: no panicking! Bernard is here to help: sav@bernardforever.fr
Shop with confidence
Payment is made by credit card (Mastercard, VISA, Maestro, CB) or by PayPal transfer. It is 100% secure.
Your order
Once your payment is accepted, your order is prepared by our very own Bernadette within 48 hours, from Monday to Friday. It is then sent by mail via La Poste (excluding weekends and public holidays).
Deliveries
As you know, delivery times are the responsibility of the carriers… Your ephemeral tattoos are delivered directly to the mailbox within 3 to 5 days after dispatch for mainland France.
Regarding the French overseas territories, Europe and other international locations, it generally takes a week or even a week and a half.
Shipping costs are free for all orders, with no minimum purchase, regardless of the destination.
How to track my package?
Our orders do not have a tracking number, which allows you to benefit from free delivery. However, you can track the status of your order from your customer area.
My package is lost!
No panicking! Delivery times may be a little longer depending on the period.
Step 1: Check the postal address provided when ordering. In case of error, contact sav@bernardforever.fr
Step 2: Notify us of the loss or non-receipt of your order, specifying: your first and last name, your postal address or a new address if you have delivery problems, as well as your order number.
Step 3: We confirm receipt of your request and send Jean-Yves, the flagship of our racing pigeon squadron assigned to critical missions, as soon as possible!
There was a mistake in my order!
We are very sorry, Bernadette gets dizzy sometimes! Undoubtedly distracted by Bernard’s charisma…
Step 1: Send us an email to sav@bernardforever.fr indicating: – the missing product or the wrong product received with a photo, – your order number – the postal address to which you want to return the correct temporary tattoos
Step 2: We confirm receipt of your request and send Jean-Yves, the flagship of our racing pigeon squadron assigned to critical missions, as soon as possible!
PS: If you received the wrong sheet of ephemeral tattoos, you can keep it.
A return? An exchange? A refund?
Are you disappointed? Do you have doubts and are no longer sure if you want to be tattooed, even for a few days? Fear of needles? … We understand that very well. But don’t delay!
The return is made at your expense to our postal address: Bernard Forever – 79 rue du grand chemin, 59100 Roubaix.
The product must be returned in perfect condition by post. We advise you to choose a mode of transport with a tracking number.
At the same time, please notify us of this return by email at sav@bernardforever.fr.
If all the conditions are met, the replacement of the temporary tattoo sheet or the refund of your order will be done quickly upon receipt of your mail.