First and foremost, don’t panic! Bernard is here to help you. Any questions? Any doubt? Email us at sav@bernardforever.fr
Shop with confidence
You can pay for your order by credit card (Visa, Mastercard, Maestro, CB) or via PayPal. In both cases, your payment is 100% secure.
Your order
As soon as your payment is confirmed, the employees with disabilities at Papillons Blancs de Lille will carefully prepare your order, Monday through Friday, within 3 business days.
We then hand it over to La Poste for shipping (excluding weekends and holidays).
Deliveries
As you know, delivery times are the responsibility of the carriers… In mainland France, it generally takes 4 to 6 business days for your temporary tattoos to arrive directly in your mailbox.
For France’s overseas departments and territories, Europe, and other international destinations, allow an average of one to one and a half weeks.
Good news: Shipping is free, with no minimum purchase required and regardless of your destination.
How to track my package?
Our orders do not have tracking numbers. This choice allows us to offer you free shipping.
However, you can track the status of your order directly from your customer account.
My package is lost!
Again, don’t panic! Depending on the time of year, La Poste may sometimes take a little longer.
Step 1: Start by checking the address you provided when you placed your order. If you notice an error, please contact us at sav@bernardforever.fr
Step 2: If the address is correct but you still haven’t received anything, please send us an email including: your first and last name, your mailing address (or a new address if you’re having delivery issues), and your order number.
Step 3: We confirm receipt of your request and send Jean-Yves, the flagship of our racing pigeon squadron assigned to critical missions, as soon as possible!
There was a mistake in my order!
We are very sorry…
Step 1: Send us an email at sav@bernardforever.fr, including the following:
– the missing item or the wrong item received, along with a photo;
– your order number;
– the mailing address to which you should return the temporary tattoos.
Step 2: We process your request as quickly as possible and immediately send out Jean-Yves, our best racing pigeon.
A little bonus: If you received the wrong sheet of temporary tattoos, you can keep it.
A return? An exchange? A refund?
Have you changed your mind? Are you having second thoughts about getting a temporary tattoo, even if it’s just for a few days? … We understand that very well. But don’t wait too long!
Returns must be sent at your own expense to our mailing address:
- Bernard Forever
- 79 Grand Chemin Street
59100 Roubaix.
The product should be returned in perfect condition by postal mail. We recommended you to choose a transport mode with a track number.
At the same time, please be sure to notify us by email at sav@bernardforever.fr so that we can track your case.
As soon as we receive your return and after verifying it, we will promptly exchange your temporary tattoo sheet or issue a refund for your order.